Shipping Policy for Trilsonali
Effective Date: January 8, 2025
At Trilsonali, we aim to make your shopping experience as smooth and convenient as possible, including reliable and efficient delivery services. This Shipping Policy explains our shipping options, timelines, costs, and other relevant details to ensure your order reaches you without hassle.
1. Shipping Options and Costs
We offer various shipping methods to accommodate your preferences:
Domestic Shipping (United States)
- Standard Shipping: Delivery within 5–7 business days. Ideal for non-urgent orders.
- Expedited Shipping: Delivery within 2–3 business days for those who need faster service.
- White Glove Delivery: Includes in-home placement, assembly (if applicable), and removal of packaging materials. Recommended for larger furniture pieces.
International Shipping
We ship to select international locations. Delivery times vary depending on the destination and typically range from 10–15 business days. Customers are responsible for customs duties, taxes, and any other import fees.
Shipping Costs
Shipping fees are calculated based on the size, weight, destination, and shipping method chosen. Final costs are displayed at checkout before you complete your order.
2. Order Processing Times
- Orders are processed within 1–3 business days (excluding weekends and holidays).
- During peak shopping periods (e.g., holidays, promotional sales), processing times may be slightly extended.
You will receive an email confirmation with tracking details once your order has shipped.
3. Delivery Timeframes
Estimated delivery times are as follows:
- Standard Shipping: 5–7 business days
- Expedited Shipping: 2–3 business days
- International Shipping: 10–15 business days
Please note that delays may occur due to unforeseen circumstances such as weather, carrier issues, or customs clearance for international shipments.
4. White Glove Delivery Service
For larger furniture items, we offer White Glove Delivery:
- Delivery to the room of your choice.
- Professional assembly of items, if applicable.
- Removal of all packaging materials.
This service is subject to availability and may require additional processing time. Please contact us for more information about White Glove Delivery in your area.
5. Tracking Your Order
Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor your shipment’s progress in real time. If you do not receive tracking details within 48 hours, please contact us at info@trilsonali.com for assistance.
6. Damaged, Lost, or Incorrect Orders
We take every precaution to ensure your order arrives in perfect condition, but issues may occasionally arise:
- Damaged Items: If your item arrives damaged, please contact us within 48 hours of delivery. Provide photos of the damage and packaging, and we will arrange for a replacement or refund.
- Lost Orders: If your order is marked as delivered but you have not received it, contact us immediately. We will work with the carrier to locate your package or provide a resolution.
- Incorrect Items: If you receive the wrong item, notify us within 7 days. We will cover the cost of returning the incorrect item and shipping the correct one to you.
7. Shipping Restrictions
- We do not ship to P.O. boxes or APO/FPO addresses.
- Oversized or heavy items may not be eligible for international shipping.
- Certain remote locations may have limited delivery services or extended delivery times.
If you are unsure whether your address is eligible for shipping, please contact us before placing your order.
8. Returns Due to Delivery Issues
If your package is undeliverable due to an incorrect address, lack of recipient availability, or other reasons:
- The package may be returned to us.
- We will contact you to arrange for reshipment. Additional shipping fees may apply for re-delivery.
9. Customs and Duties (International Orders)
For international shipments, the recipient is responsible for any customs duties, taxes, and import fees. These charges are determined by the destination country and are not included in the shipping costs at checkout.
10. Contact Us
If you have questions about your shipment or need assistance, please contact us:
Phone: (704) 983-3866
Email: info@trilsonali.com
Website: www.trilsonali.com
At Trilsonali, we are committed to delivering your purchases safely and efficiently. Thank you for choosing us for your home decor needs!