Refund and Returns Policy for Trilsonali – High-Quality Home Decor

Effective Date: January 8, 2025

At Trilsonali, we strive to provide you with the best home decor products that meet your expectations for style, quality, and craftsmanship. If for any reason you are not satisfied with your purchase, we are here to assist you with our Refund and Returns Policy. This policy applies to all products purchased from our website trilsonali.com and is effective as of December 20, 2024.

1. Return Eligibility You may return any item purchased from Trilsonali within 30 days of the delivery date. To be eligible for a return, the item must meet the following criteria:

  • The product is unused, in original condition, and in its original packaging.
  • The item is not a clearance or sale item, as these are considered final sale (unless otherwise stated).
  • The item is not a custom or personalized product, which cannot be returned unless defective or damaged.

To initiate a return, please contact our customer service team at info@trilsonali.com or call us at (704) 983-3866 to receive a return authorization number. Returns without prior authorization will not be processed.

2. Process for Returning Products To return an item, follow these steps:

  • Contact us within 30 days of receiving your product to request a return authorization number.
  • Pack the item securely in its original packaging to prevent damage during return shipping.
  • Include a copy of your order receipt or proof of purchase along with the return authorization number in the return package.
  • Ship the item back to us using a reliable carrier. Please retain your shipping receipt for tracking purposes.

Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product). We recommend using a trackable shipping service to ensure that the return reaches us safely.

3. Refunds Once your returned item is received and inspected, we will process your refund. If the return meets all the eligibility criteria, a full refund will be issued to the original payment method. Refunds are typically processed within 7–10 business days after we receive the returned product.

Please note that shipping fees are non-refundable unless the return is due to an error on our part. Additionally, if you received free shipping on your order, the original shipping cost will be deducted from your refund if the return is not due to an error or damage caused by us.

4. Exchanges We currently do not offer direct exchanges. If you would like to exchange an item for a different product, please return the original item for a refund and place a new order for the replacement item. Contact us at info@trilsonali.com or (704) 983-3866 for assistance in processing a return.

5. Damaged or Defective Items If your item arrives damaged or defective, please contact us immediately at info@trilsonali.com or (704) 983-3866. We will assist you in processing a return and arrange for a replacement or full refund. Please keep the original packaging and provide photos of the damage to help us assess the situation.

6. Final Sale Items Certain items, including clearance products or custom-made products, are marked as final sale and cannot be returned or exchanged. These items are not eligible for refunds unless they are defective or damaged upon arrival. Please be sure to carefully review the product description before making a purchase.

7. Customer Support If you have any questions or need further assistance with your return or refund, please don’t hesitate to contact our customer support team:

We are here to help and ensure that your return or refund experience is smooth and hassle-free.