Payment Policy for Trilsonali – High-Quality Home Decor
Effective Date: January 8, 2025

At Trilsonali, we aim to make your shopping experience as convenient and secure as possible. This Payment Policy outlines the available payment methods, billing procedures, and security measures we use to ensure a smooth and transparent process for all transactions.

1. Accepted Payment Methods

We offer a variety of payment options to suit your preferences:

  • Credit/Debit Cards: We accept Visa, MasterCard, American Express, and Discover.
  • Online Payment Platforms: PayPal, Apple Pay, and Google Pay.
  • Bank Transfers: Available for large orders; please contact us for details.
  • Gift Cards: Trilsonali gift cards can be redeemed at checkout.

All payments must be made in USD. International customers may be subject to currency conversion fees as determined by their bank or payment provider.

2. Payment Security

We take the security of your payment information seriously and employ advanced measures to protect your data:

  • Encryption: All transactions are processed using Secure Socket Layer (SSL) encryption to safeguard sensitive information.
  • PCI Compliance: Our payment systems adhere to the Payment Card Industry Data Security Standards (PCI-DSS).
  • No Card Storage: We do not store your credit or debit card details on our servers. Payments are securely handled through trusted third-party providers.

3. Payment Authorization

When you place an order, your payment method will be authorized at the time of purchase. The funds may be temporarily held by your financial institution until the transaction is processed.

4. Order Confirmation and Receipts

Once your payment has been successfully processed, you will receive:

  • An email confirmation with your order details and payment receipt.
  • If you do not receive a confirmation email within 24 hours, please contact us at info@trilsonali.com for assistance.

5. Installment Payment Options

We partner with third-party providers, such as Klarna and Affirm, to offer flexible installment payment plans:

  • Approval Process: Eligibility for installment plans is determined by the provider.
  • Terms & Conditions: Interest rates, fees, and payment schedules vary by provider.
  • Missed Payments: Late payments may incur penalties as specified by the provider.

For more information, please review the terms provided at checkout.

6. Taxes and Additional Fees

  • Sales Tax: Applicable taxes are calculated based on your shipping address and local tax laws. Taxes will be displayed at checkout before you complete your order.
  • Currency Conversion Fees: For international customers, your bank or payment provider may charge additional fees for currency conversion.
  • Customs and Duties: For international orders, customers are responsible for any customs duties, taxes, or import fees.

7. Refunds and Cancellations

For details on refunds and cancellations, please refer to our Return Policy:

  • Refunds for eligible returns will be issued to the original payment method.
  • Refund processing times may vary but typically take 5–10 business days, depending on your bank or payment provider.

8. Payment Issues

If your payment is declined or an error occurs during checkout:

  • Verify that your payment information is correct (e.g., card number, expiration date, CVV).
  • Ensure your card has not expired or been flagged for suspicious activity.
  • Contact your bank or payment provider to resolve any issues with your account.

If the problem persists, please reach out to us at info@trilsonali.com or (704) 983-3866 for assistance.

9. Fraud Prevention

To protect against fraudulent activity, we reserve the right to:

  • Verify the identity of the cardholder or account holder.
  • Cancel suspicious or unauthorized orders.
  • Limit the number of purchases per account or payment method.

If your order is flagged for review, our team will contact you promptly to verify the necessary details.

10. Contact Us

If you have questions or concerns about payments, please feel free to contact us:

Phone: (704) 983-3866
Email: info@trilsonali.com
Website: www.trilsonali.com

At Trilsonali, we are committed to providing a secure and seamless payment experience. Thank you for choosing us for your home decor needs!